Warranty

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Hardware products sold by ICS are warranted against defects in material and workmanship for a period of one (1) year from the date of shipment. Unless otherwise agreed to in writing by ICS, defective Hardware  must be returned to the location specified by ICS, freight prepaid, for repair or replacement. No such shipment will be accepted unless a valid return materials authorization number ("RMA Number") is clearly cited on the  package and shipping documents. RMA numbers may be obtained by telephone or by e-mail to ICS. ICS assumes no responsibility for warranty service at the Master Distributor or End User  site, or for provision of loaner parts  or Hardware. Subject to the above limitations, ICS agrees to repair or replace defective Hardware during the warranty period at no charge to the Master Distributor or the End User.

Software products sold by ICS are warranted only as set forth in the End User License Agreement (EULA). There is no warranty or other support provided for any unregistered Software. Any Services provided by ICS  are warranted to be performed in a workmanlike manner consistent with industry standards.

The exclusive remedy for breach of the hardware warranty set forth above shall be the repair or replacement, at ICS's option, of any defects in the Hardware. The exclusive remedy for breach of the software  warranty set forth above, as it relates to Registered Software, shall be as set forth in the End User License, and as it relates to Services, shall be the re-performance of the defective Services. In the event that any of the  exclusive remedies described above is deemed to have failed of its essential purpose, damages shall be limited to the purchase price of the Product involved. This limitation of remedies is an essential part of all ICS  Agreements which ICS would not bargain for otherwise.

ICS IS NOT AN INSURER UNDER ANY AGREEMENT. IN NO EVENT SHALL ICS BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES (INCLUDING LOST PROFITS, LOSS OF DATA OR LOSS OF USE DAMAGES) REGARDLESS OF WHETHER THE  CLAIM IS BROUGHT FORTH AS A TORT, AS A CONTRACT CLAIM, OR OTHERWISE AND WHETHER ICS HAS BEEN ADVISED OF, OR OTHERWISE IS AWARE OF, THE POSSIBILITY OF SUCH DAMAGES, AND WHETHER ANY LIMITED REMEDY IS DEEMED TO HAVE FAILED OF ITS  ESSENTIAL PURPOSE. EXCEPT AS PROVIDED HEREIN, ICS MAKES NO OTHER WARRANTIES OR REPRESENTATIONS. THE WARRANTIES EXPRESSED HEREIN ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTY OF  MECHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

ICS DOES NOT WARRANT AND HEREBY EXPRESSLY DISCLAIMS ANY WARRANTY ON COMPONENTS NOT PURCHASED FROM ICS OR PURCHASED FROM ICS WHICH IN CONJUNCTION WITH ANOTHER MANUFACTURER'S COMPONENTS HAVE NOT BEEN EXPLICITLY  APPROVED BY ICS IN WRITING AS ACCEPTABLE FOR INTERFACING WITH THE ICS COMPONENTS AND ICS SHALL BE UNDER NO OBLIGATION TO PROVIDE MAINTENANCE, SERVICE, OR SUPPORT FOR ANY SUCH COMPONENTS OR SYSTEM. ICS SHALL NOT HAVE ANY  LIABILITY FOR HARDWARE MALFUNCTION OR FAILURE ATTRIBUTABLE TO UNAUTHORIZED REPAIRS, IMPROPER INSTALLATION NOT PERFORMED BY ICS PERSONNEL, MODIFICATIONS, MISUSE, ACCIDENT, CATASTROPHE, NEGLECT OR IF AT ANY TIME THE POWER  SUPPLIED TO ANY PART OF THE HARDWARE EXCEEDED THE RATED TOLERANCE.

 


Information contained on this page is correct at the time of its publication and may change without notice. Integrated Command Software and  its agents assume no responsibility for its accuracy.

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